How do I find the correct size?
To find the right size for you we highly recommend you to measure your feet and compare to our size chart.
For correct measurements stand on a level floor with the back of your heels against a straight edge or wall. Measure your foot length by placing a ruler flat on the floor straight alongside the inside of your foot from your heel to your toes.
Place an object with a flat edge straight across your toes with the edge touching the tip of your longest toe. Take the measurement (in millimeters) from the ruler where the flat edge crosses. This is your foot length.
If your foot measurement is halfway between sizes, select the larger size.
You may find out that one foot is longer than the other. This is not unusual at all. Please use the larger size when making your size selection.
Which pedalsystem will work?
All 3-bolt systems will work with our VENERATE cycling shoes.
Here is an overview with the most common pedalsystems:
- Shimano SPD-SL
For peloton bikes use „Look Delta“ cleats.
How does Heatmolding work?
The heatmolding process of our VENERATE shoes is fast, easy and very effective.
What you need: Shoes, socks, oven and a wet towel
10 easy steps:
-Preheat your oven to 80°C/175 °F
-Take off your cleats and make sure to mark your cleat position before taking them off. The insole can remain inside your shoes.
-Once the temperature is reached, place your shoes inside the oven and set a timer to 12 minutes.
-In case you have a special pressure point you can use a tissue or most other small objects and place them right onto the area where you have a pressure point. If necessary you can put some tape above to make sure it will remain in place. Then put on your socks.
-Once the 12 minutes are over you can take out your shoes and place them onto a flat surface in front of you.
-Step in carefully and use the atop system to tighten them to a comfortable tight fit
-Make sure your knees are roughly above your toes and remain in this position for a couple of minutes
-If you want to tighten the heel area you should use your hands to apply pressure from both sides
-To speed up the cooling down process use a wet towel to bring the carbon shell back to room temperature
-That’s it! You can take the shoes off again, let them cool down for another couple of minutes and remount your cleats. Now all you need to do is go for your next ride!
Are VENERATE shoes suitable for indoor riding?
Thanks to the stiff carbon shell and effective ventilation VENERATE ROAD ONE‘s are perfectly suited for indoor riding. No matter if you are on Peloton, Zwift or your local spinning class, VENERATE will make sure you bring all your power down!
YES! We only use synthetic leathers for our shoes. No animals were harmed in the process of making our products.
How high are the shipping charges?
We offer free EU delivery above 99,00€ of purchase.
Below 99,00€ per purchase shipping costs are as followed:
Shipping rates for worldwide shipping depending on your country of residence and order quantity
How long does the delivery take?
Germany: 2 to 4 working days
EU: 3 to 10 working days
World: 20 to 25 working days
PRE-ORDERS: up to 5 weeks
Which shipping carriers do you use?
To provide you with the fastest and most reliable shipping service, we useDHL for all orders.
How can I track my shipment?
When your order has been dispatched we‘ll send you a confirmation email with a tracking link. This enables you to track the parcel and view the delivery status of your order.
Please note that it can take a few hours until the tracking is updated.
When will my order be dispatched?
Orders which are placed before 9am (CET) will be send on the same day. After that we ship on the following work day.
What is the return policy?
We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.
Can the shoes be tried on?
In order to guarantee that items can be taken back and refunded, they should only be tried on in the same way as it‘s usual in a retail shop. Shoes, for example, may not be tested on the bike. Unfortunately, we can‘t take back items which have traces of usage.
Can I return items for free?
To keep the environmental impact as low as possible, we decided not to offer free return shipping. We highly recommend you to check our size chart.
Are there restrictions when taking items back?
If you return items which are not in the original condition or state, we reserve the right to decide whether to refund you the value of the goods. The same applies to goods which have been returned to us after the return period of 30 days.
How can I pay?
We accept the following payment provider:
- Credit Card
- Apple Pay
- Google Pay
- Klarna Bank Transfer
- Amazon Pay
Discount or voucher codes?
At the checkout you'll find an "Discount Code" field below the total of your order. Fill in your valid coupon and verify it by clicking the "Apply" button. If valid the discount will be displayed immediately.
When will my credit card be debited?
As soon as your credit card has been authorised it will be debited immediately. You will then receive a confirmation email from us with the information that your order has been successfully placed. Please note that in the case of a return the refund might not be shown immediately
In case you couldn’t find a suitable answer to your question. Please don’t hesitate to get in touch with us.